FAQ

Check our frequently asked questions and find answers. Is your question not listed? Please contact us via this page.

Happy to help!

How can we help you?

We process orders as quickly as possible, so your order can be shipped on time. Do you want to change or cancel your order? Please contact us as soon as possible at hello@besitobaby.com.

We can only make a change or cancellation as long as your order has not yet been processed or shipped. Is your order already on its way? Then you can register it for return after receipt according to our return policy.

Certainly. You can return purchased items within 30 days of receipt. You are responsible for the return costs because at Besito Baby, we do not want to encourage over-purchasing where you always return items. With this, we hope to see more conscious shopping decisions that are less impactful on the environment. Would you like to read our full return policy? Click here.

We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with more information. Delivery times depend on your location and the courier service. Typically, orders arrive within 3-4 business days. Want to know more about our shipping policy? Click here.

Yes. As soon as your order has been shipped by us with DHL, you will receive a shipping confirmation by email with your Track & Trace link. Through this link, you can check the current status and expected delivery of your order. You can also find your order via your Besito Baby account.

For orders within the Netherlands, we charge a fixed shipping rate of €5.95. Want to read more about our shipping policy? Click here.

All our products are manufactured in the same factory in Istanbul, Turkey. This allows us to guarantee high quality and keeps our supply chain short. This is better for the environment and also for you as a customer. You will always have a beautiful product that was produced relatively close to home.

Sure. Let's explore the possibilities! You can contact us via this page, so we can discuss how we can collaborate. We look forward to working with you at Besito Baby!

Thank you for wanting to make Besito Baby a part of your shopping experience! Please contact us via this page to speak to our sales team and discuss the possibilities!